Shipping Policy

We ship worldwide with free standard shipping on every order.

1. Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking once your order ships.

2. Delivery Estimates

• United States: 7–14 business days
• Europe & UK: 10–18 business days
• Canada, Australia, New Zealand: 12–20 business days
• Rest of world: 14–25 business days

Estimates exclude customs delays.

3. Shipping Cost

Standard shipping is free on all orders. Expedited options will be available at checkout where supported.

4. Customs, Duties & Taxes

Orders shipped outside the seller's country may be subject to import duties or taxes set by the destination country. These charges are the customer's responsibility and are not included in the order price.

5. Tracking

You'll get a tracking number once your order ships. Tracking can take 2–5 days to begin updating after dispatch.

6. Lost or Delayed Packages

If your order has not arrived within 30 days of dispatch, contact us at support@pinkbalm.shop and we'll investigate or send a replacement.

7. Wrong Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, but we'll do our best to help.