Privacy Policy

This Privacy Policy describes how pinkbalm ("we", "us", or "our") collects, uses, and shares personal information when you visit, use, or make a purchase from our store.

1. Information We Collect

When you visit our site, we automatically collect device information including browser type, IP address, time zone, cookies, and pages viewed. When you place an order, we collect your name, billing and shipping address, email, phone number, and payment details (processed securely by our payment provider).

2. How We Use Your Information

• Fulfill orders and communicate about them
• Screen for fraud and risk
• Send marketing emails (only if you opt in)
• Improve and personalize the shopping experience

3. Sharing Your Information

We share data with trusted partners that help us run our business — Shopify (e-commerce platform), payment processors, shipping carriers, and email providers. We may also share information to comply with legal obligations.

4. Your Rights

If you are a European or California resident, you have the right to access, correct, update, or delete your personal information. Email support@pinkbalm.shop to exercise these rights.

5. Cookies

We use cookies to keep your cart working, remember preferences, and measure traffic. You can disable cookies in your browser, but parts of the site may not function correctly.

6. Data Retention

We retain order information for our records unless you ask us to delete it.

7. Changes

We may update this policy from time to time. The "Last updated" date above reflects the latest revision.

8. Contact

Questions? Email support@pinkbalm.shop.